TERMS AND CONDITIONS

1. General Information
Welcome to help-noir. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and others who access or use our service.
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2. Owner Information
Owner: Daniel Wittke
Address: Gemeindehausplatz 13, 6048 Horw, Switzerland
Contact Email: daniel@hel-noir.com
 
3. Products
Help-noir specializes in handmade leather goods. Each item is crafted with care and attention to detail. Due to the handmade nature of our products, slight variations in color, texture, and design may occur.
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4. Orders
4.1 Order Process:
Orders can be placed through our website. Once an order is placed, you will receive a confirmation email.
4.2 Order Acceptance:
We reserve the right to refuse or cancel any order for any reason. If your order is canceled, you will be notified and refunded in full.
4.3 Payment:
Payments are processed securely through our chosen payment gateway.
We accept:

• PayPal

• ApplePay

• Credit Card

 
5. Shipping and Delivery
see Shipping Policy
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6. Returns and Exchanges
see Return Policy
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7. Warranty
We offer a 90 day warranty on all our products against defects in materials and workmanship. This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.
 
8. Privacy Policy
see Privacy Policy
 
9. Limitation of Liability
Help-noir  shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.
 
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Switzerland. Any disputes arising out of or relating to these terms shall be resolved in the courts of Lucerne, Switzerland.
 
11. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the revised terms.
 
12. Contact Information
If you have any questions about these terms and conditions, please contact us at daniel@hel-noir.com.