SHIPPING POLICY

Welcome to Hel Noir! We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy below to understand how we handle the shipping and delivery of your purchases.

Shipping Locations
We ship items worldwide from our headquarters in Switzerland.
Delivery Timeframes

Switzerland: 3-5 business days
Europe: 5-7 business days
Other International Destinations: Delivery times vary based on the destination country. Typically, delivery can take anywhere from 10-20 business days.

Processing Time
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Carriers
We use reputable shipping carriers to ensure your order arrives safely and on time. Our primary carriers include:

DHL
UPS
Swiss Post

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Customs, Duties, and Taxes
Hel Noir is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery Issues
If you encounter any issues with your delivery, please contact our customer service team at daniel@hel-noir.com. We will work with the carrier to resolve any problems as quickly as possible.

Lost or Damaged Packages
In the unfortunate event that your package is lost or damaged during transit, please contact us immediately at daniel@help-noir.com. We will initiate a claim with the shipping carrier and do our best to assist you in resolving the issue.

Incorrect Shipping Information
Help Noir is not responsible for packages delivered to an incorrect address provided by the customer. Please ensure that your shipping information is accurate before placing your order.

Changes to This Policy
We may update our shipping policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Thank you for shopping with Hel Noir.